We love to hear from you. We welcome your emails, calls and visits.
We appreciate it when you let us know if we are doing something well, but it is also really important that you let us know if we can improve or if you have a concern, so that we can work with you to resolve this and continue to improve together.

Anyone can raise a concern or complaint, this includes the people we support, whanau, team members and members of the public.

Concerns and complaints can be raised at any time directly to any member of the ASL team or by contacting our CEO directly via email: carisssa@asupportedlife.co.nz. or phone: 836 1740 ext 11.

Complaints do not need to be in a particular format they might be raised verbally or in writing.

Complaints can also be raised with external agencies such as the Health and Disability Commissioner (HDC) who can provide advocacy and support complaint resolution.

HDC contact details:

www.hdc.org.nz

Advocacy: 0800 555 050 / advocacy@hdc.org.nz Complaints 0800 11 22 33 / hdc@hdc.org.nz